3233 René-Lévesque Blvd Montreal Quebec CA H3B 4W8

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQs before sending us a message.

Faulty Item Received

If you receive a faulty item, just send us a picture of it to iteesglobal@gmail.com along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at iteesglobal@gmail.com and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

Wrong size received

If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment. Just let us know with a picture of it and we’ll be there to get it done for you.

I ordered by mistake/ I'm no longer interested

The orders can’t be cancelled after 24 hours of placing them. Because we usually ship them within 48 hours of receiving the order.

How long will it take to receive my order?

Once you place your order, there will be a 3-5 day processing period followed by a 3~6 business day shipping period. In total, it can take anywhere from ~10 days to receive your items. Shipment times vary per order, please bare with us. Don’t hesitate to email us if you have any questions regarding your shipment!

How can I pay?

At this time we currently accept PayPal payments!

Send us an email